Products
Three products. Buy whichever one is hurting.
These are three separate products, bought separately. There is no bundle to talk you into and nothing to sign up for on all three. Take the one that solves this month’s problem and see whether it earns its keep.
ArcaneBooks
Bookkeeping and accounting
Your books, kept up to date without you doing it.
Instead of the Sunday night shoebox.
ArcaneDesk
Customer support
The easy questions get answered before you open the inbox.
Instead of answering the same question forty times a week.
ArcaneReach
Customer relationships and marketing
Nobody goes quiet and gets forgotten.
Instead of finding the lead you forgot, three months late.
Bookkeeping and accounting
ArcaneBooks
Your books, kept up to date without you doing it.
Upload a bank statement and it sorts every line into the right account, then tells you why it put each one there. It chases the invoices nobody has paid. At tax time the numbers are already right, so your accountant asks fewer questions and bills you for less.
Instead of the Sunday night shoebox.
- Reads your bank statements and receipts as they come in
- Files every line under the right heading, and says why
- Matches payments to invoices and flags the ones that do not add up
- Keeps your numbers ready for your accountant all year
- Anything it is genuinely unsure about
- Sending an invoice out, or cancelling one
- Touching a month you have already closed
Customer support
ArcaneDesk
The easy questions get answered before you open the inbox.
It reads each message, looks up the customer's actual order or account, and writes the reply. Routine questions go out with your approval in one click. The awkward ones come to you with the background already gathered, so you are deciding rather than digging.
Instead of answering the same question forty times a week.
- Reads each message and works out which customer it is from
- Looks up their actual order or account before replying
- Files, tags and merges the duplicates
- Spots the customer who has written twice and is getting annoyed
- Replying to anyone it thinks is upset
- Promising money back, a credit or an extension
- Closing a conversation a real person started with you by name
Customer relationships and marketing
ArcaneReach
Nobody goes quiet and gets forgotten.
It keeps your customer records current from the emails and calls themselves, so you are not typing notes after every conversation. When a good lead has gone quiet for two weeks it tells you, drafts the follow-up, and waits for you to say send.
Instead of finding the lead you forgot, three months late.
- Keeps your contact records up to date from the emails themselves
- Notices which leads are going somewhere and which are not
- Writes the follow-up and tells you why it is due
- Reminds you about the person who went quiet two weeks ago
- Sending anything at all to somebody outside your business
- Adding or removing a person from a mailing list
- Deleting a contact you have history with
What they have in common
They were built by the same people, so they behave the same way.
They are separate products with separate prices. What you can count on is that if you have used one, the next one will not feel like starting over.
- Same habits
- Each one does the work first and asks you about the things that matter.
- Same honesty
- Every number and every answer can be opened up to show where it came from.
- Same care with your data
- The AI is ours and runs on our machines. Nothing is sent elsewhere.
- Same way out
- Export everything whenever you want, without asking anybody.
Not sure which one to start with?
Tell us what is taking the most time this month. That is almost always the answer, and if it is not one of ours we will say so.